HAVE QUESTIONS

1. What products do you offer?

We offer a carefully selected collection of fragrance products designed to enhance everyday living spaces with comfort and pleasant aromas.

2. Where do you ship?

We currently ship only within the United States.

3. How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully verified.

4. How long does shipping take?

Most orders are delivered within 3–7 business days after shipment, depending on the destination and shipping carrier.

5. Which shipping carriers do you use?

We primarily ship through USPS, UPS, and FedEx.

6. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

7. Can I cancel or modify my order?

If your order has not yet entered the shipping process, please contact us immediately. Orders that have already shipped cannot be canceled.

8. Which payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover credit and debit cards.

9. Is my payment information secure?

Yes. All payments are processed through secure encrypted payment gateways. We do not store your complete credit card information.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours after delivery and include your order number along with clear photos of the product and packaging.

11. What is your return period?

Eligible products may be returned within 30 calendar days after delivery according to our Refund Policy.

12. When will I receive my refund?

Approved refunds are generally processed within approximately 3 business days after the returned item has been received and inspected.

13. Who pays for return shipping?

If the return results from our error or a defective or damaged product, we will cover the return shipping cost. If the return is due to customer preference or an ordering mistake, the customer is responsible for return shipping costs.

14. What should I do if my package is delayed?

Delivery estimates are not guaranteed. Delays caused by weather, holidays, or shipping carriers may occasionally occur. Please contact us if your shipment appears significantly delayed.

15. How do I contact customer support?

Company:

Fleur de Brume LLC

Email:

eimarportillo@fleurdebrume.com

Phone:

+1 (910) 761-5759

Business Address:

435 DUSKYWING DR

GOOSE CREEK, SC 29445-3687

United States